Written by two NEC experts, NEC4: The Role of the Service Manager describes the technical and behavioural traits required for the role of the Service Manager in a NEC4 Term Service Contract (TSC). Practical examples show how the Service Manager plays a key role in providing leadership, encouraging a collaborative culture and working collaboratively with the wider service team. The book is divided into a chronological set of learning outcomes that mirror the order in which a service can be established and implemented. With numerous flowcharts, checklists, and sample forms, NEC4: The Role of the Service Manager is an essential practical guide for those performing the role of Service Manager, and will also be a useful reference for Contractors looking to work effectively with the NEC4 TSC, and an effective companion for NEC4TSC training courses.
